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Behavioral Assessment of Allied Health and Medical Support Staff Skills
MediSelect™, from PsyMetrics Global, is a web-based. robust assessment of key competencies for Allied Health personnel and medical support staff.
Since 1996, PsyMetrics Global has been an innovator in the field of online selection and employee assessments. They pioneered the first validated behavioral sales assessment ever to appear on the Internet in 1999 as well as being the first provider of a customizable PreScreen assessment and standing behind their selection recommendations with productivity guarantees.
MediSelect™ continues the tradition of cutting edge assessment solutions by providing the medical and dental industry with an accurate, comprehensive, and easy-to-understand assessment of fifteen skills doctors and medical office managers validate as critical to peak productivity. It takes less than 20 minutes for most people to complete MediSelect™. Results are instantaneous.
"We utilized this recruitment tool to assess personnel to ensure we matched the best invididual skills to the job right from the start avoiding thousands of dollars in personnel replacements costs." (Dr. Brigid Byrne, CNS, Dallas, TX).
What MediSelect™ Measures
Four filters help determine if the respondent is giving his or her best effort in answering questions and/or is attempting to manipulate or exaggerate responses. These filters also provide built-in self-validation measures.
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Fifteen ServiceKey® behavioral competencies are organized around The Four Levels Model, a unique developmental paradigm developed by PsyMetrics Global to aid in setting priorities for selection, training, and employee development. Each Level is identified by an area of focus. At Level 1 the focus is on the core behaviors of the individual. Level 2 focuses on the training and management issues the individual represents to the company. Level 3 shifts the focus to customer interaction. The peak customer service performer is working at Level 4 where the focus is on exceeding expectations. |
Level 1 attributes are usually not cost effective to train. Therefore, these behaviors become the key element in selection. These include Energy, Stress Managment, Values Integration, and general Service Aptitude.
Level 2 service development focuses on training and management issues that might be expected with the individual. In addition to Coachability, these measures check out Problem Solving and the ability to set and keep focus on priorities.
Level 3 focuses on the communication style of the individual with patients and team members.
Level 4 looks at behaviors that are more relevant to developing rather than selecting customer service professionals. These measures point to aptitudes that allow employees to exceed the expectations of both employer and patient.
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