Behavioral Assessment of Medical Support Staff Skills
MediSelect™, from Research Based Solutions, is a web-based. robust assessment of key competencies impacting team and patient interactions for health care personnel and medical support staff.
Since 1996, Research Based Solutions has been an innovator in the field of online selection and employee assessments. They pioneered the first validated behavioral sales assessment ever to appear on the Internet in 1999 as well as being the first provider of a customizable PreScreen assessment and behavioral customer service assessment shown to predict productivity.
MediSelect™ continues the tradition of cutting edge assessment solutions by providing the medical and dental industry with an accurate, comprehensive, and easy-to-understand assessment of fifteen skills doctors and medical office managers validated as critical to peak team productivity. It takes less than 20 minutes for most people to complete MediSelect™. Results are instantaneous.
"We utilized this recruitment tool to assess personnel to ensure we matched the best invididual skills to the job right from the start avoiding thousands of dollars in personnel replacements costs." (Dr. Brigid Byrne, CNS, Dallas, TX).
What MediSelect™ Measures
Four filters help determine if the respondent is giving his or her best effort in answering questions and/or is attempting to manipulate or exaggerate responses. These filters also provide built-in self-validation measures.
Fifteen ServiceKey™ behavioral competencies are organized around The Four Levels Model, a unique developmental paradigm developed by Research Based Solutions to aid in setting priorities for selection, training, and employee development.
Each Level is identified by an area of focus. At Level 1 the focus is on the core behaviors of the individual. Level 2 focuses on the training and management issues the individual represents to the company. Level 3 shifts the focus to patient and team interaction. The peak customer service performer is working at Level 4 where the focus is on exceeding expectations.
Level 1 attributes are usually not cost effective to train. Therefore, these behaviors become the key element in selection. These include Energy, Stress Managment, Values Integration, and general Service Aptitude.
Level 2 service development focuses on training and management issues that might be expected with the individual. In addition to Coachability, these measures check out Patience with Complexity and the ability to set and keep focus on priorities.
Level 3 focuses on the communication style of the individual with patients and team members.
Level 4 looks at behaviors that are more relevant to developing rather than selecting customer service professionals. These measures point to aptitudes that allow employees to exceed the expectations of both employer and patient.
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